IMPRESSION
Read the following passage and answer the questions that follow:
The initial impression created by your appearance is immediately confirmed or contradicted by your voice and words. Words are the media to convey your thoughts, feelings and mind. They are the instruments with which you establish effective contact with people. To begin with, people are affected by the tone of your voice. A wailing or whining voice has an instant depressing effect on those who hear it. Similarly, the voice can at once show your interest, sincerity, warmth, enthusiasm and keenness. It can indicate regard, respect or arrogance. It can convey sincerity or affectations. A pompous, superior tone invariably produces an adverse effect. It makes one feel that he is being regarded as inferior or even as an intruder. Therefore, it is always better to have a voice that is pleasant and lively — that which conveys happiness on meeting the other person. This can be consciously worked up and the results would undoubtedly to fruitful and desirable.
(a) Flow does the initial impression confirm?
(b) How can you establish effective contact with people?
(c) What does a pompous tone produce?
(d) How does a pleasant tone achieve the desired result?
(e) Give the opposite of ‘superior’.
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